Benefit from our
Dedicated Consultants
& Success Managers.
Let our team of Customer Success Experts help you tailor
our system exactly to your business needs to develop
your digital strategy.
More Than Service
1-on-1 Consultations
Have personalized 1-on-1 sessions with your account for additional trainings, business strategy development, and more.
Prioritized Support
Get premium support from our Customer Care professionals to resolve any issues promptly.
Personalized Onboarding
Get personalized training for your Perfect Gym Champion and other key staff for complete system fluency.
Customer Success Institute
Get access to premium events and webinars.
Expanding Locally or Internationally?
Get consultations from our expansion experts on how
to take your brand to new places to ensure:
-
System continuity across all sites
-
A common understanding of system functionalities with new employees
-
Development of a direct relationship with payment service providers, locally and internationally
Our dedicated plans.
STANDARD
Success Plan
BRONZE
Success Plan
SILVER
Success Plan
GOLD
Success Plan
E-learning access
Knowledge base access
Access to meetings, webinars, news in the system
Customer Success Manager
Status call
Standard monthly PSP task report
Extended PSP report
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Access to video recording of your online meetings
Team system training
Expert Advice (Best practice sharing / Customer journey plan)
Voice of the Customer - Product Development participation
STANDARD
Success Plan
E-learning access
Knowledge base access
Access to meetings, webinars, news in the system
Customer Success Manager
Status call
Standard monthly PSP task report
Extended PSP report
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Access to video recording of your online meetings
Team system training
Expert Advice (Best practice sharing / Customer journey plan)
Voice of the Customer - Product Development participation
BRONZE
Success Plan
E-learning access
Knowledge base access
Access to meetings, webinars, news in the system
Customer Success Manager
Status call
Standard monthly PSP task report
Extended PSP report
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Access to video recording of your online meetings
Team system training
Expert Advice (Best practice sharing / Customer journey plan)
Voice of the Customer - Product Development participation
SILVER
Success Plan
E-learning access
Knowledge base access
Access to meetings, webinars, news in the system
Customer Success Manager
Status call
Standard monthly PSP task report
Extended PSP report
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Access to video recording of your online meetings
Team system training
Expert Advice (Best practice sharing / Customer journey plan)
Voice of the Customer - Product Development participation
GOLD
Success Plan
E-learning access
Knowledge base access
Access to meetings, webinars, news in the system
Customer Success Manager
Status call
Standard monthly PSP task report
Extended PSP report
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Access to video recording of your online meetings
Team system training
Expert Advice (Best practice sharing / Customer journey plan)
Voice of the Customer - Product Development participation
Premium Support.
STANDARD
Success Plan
BRONZE
Success Plan
SILVER
Success Plan
GOLD
Success Plan
Prioritized queue – general inquiries priority – Premium Support
CS dedicated System Administration
STANDARD
Success Plan
Prioritized queue – general inquiries priority – Premium Support
CS dedicated System Administration
BRONZE
Success Plan
Prioritized queue – general inquiries priority – Premium Support
CS dedicated System Administration
SILVER
Success Plan
Prioritized queue – general inquiries priority – Premium Support
CS dedicated System Administration
GOLD
Success Plan
Prioritized queue – general inquiries priority – Premium Support
CS dedicated System Administration
What our clients say
“The Perfect Gym Customer Success team helped us configure accounting reports and our POS stations quickly and erased any doubts about the success and potential of the system.”
Digitally Transform Your Health Club
As fitness facilities undergo digital transformation, the Perfect Gym fitness club management suite positions itself as a must-have platform to facilitate digital convenience for members to interact with your club and all of its experiences.
Trusted by the fitness & leisure market leaders. Big and small.
